FAQ: I received a notice on November 20th from CIRA saying you are my registrar. What is going on?
On November 20th, 2018 we assumed the back end operation for several registrar organizations for domains ending in dot-ca. ArcticNames had already been operating the back end for these organizations for gTLD domain(s) such as dot-com and dot-net for some time.
NO ACTION IS REQUIRED ON YOUR PART AND NO CHANGE IS OCCURING AT THIS TIME TO HOW YOU MANAGE YOUR DOMAIN(S).
Your registrar is streamlining their operations so that you can manage your dot-com and dot-ca domain(s) more effectively going forward. You should continue to contact your original registrar for any registration, renewal, modification or transfer requests. You will be using the same interface as before and they will handle all service issues as before.
Please note there may be a brief period on November 20th, 2018 where access to your domain portal may be unavailable as the transition occurs. Your domain will continue to function as normal during this time.
Should you have any questions please contact your registrar for assistance.
FAQ: I received a notice on November 20th from CIRA saying my membership lapsed!
On November 20th, 2018 CIRA assisted us in a transition for a large number of domain(s). CIRA has advised us in some cases that domain holders who were also CIRA members may have received a notice saying their membership had lapsed. Most users received a follow up notice shortly after advising them their membership had been restored. CIRA advises domain holders with concerns to contact CIRA directly for assistance.
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